Terms of Service

Version：
1.1
Date：
July 31, 2024

The “OEN Tech Online Payment Service Platform” is operated by Oen Technology Co., Ltd. (hereinafter referred to as “the Company”). Through the OEN Website (as defined below), the Company provides users with donation payment services and other online interactive services (collectively “the Services”).

The Services may be accessed by users who are not registered members of the OEN Website; nevertheless, all users of the Services (hereinafter referred to as “Members” or “Users”) must carefully review these Terms of Use (hereinafter “Terms”). These Terms constitute a legally binding agreement between the Company and all Users. By accessing or using the Services, Users are deemed to have fully read, understood, and agreed to all provisions herein.

Company and Platform Information

  1. Company Name: Oen Technology Co., Ltd.
  2. Legal Representative: Hsiao Hsin‑Cheng
  3. Platform Website:https://www.oen.tw/
  4. Business Address: 4F, No. 335, Ruiguang Rd., Neihu Dist., Taipei City
  5. Customer Service:
    1. Online Service:info@oen.tw
    2. Customer Service Line: (02)2627-8830
    3. Service Hours: 10:00 AM – 5:00 PM

Acknowledgement and Acceptance of Terms

  1. The Company reserves the right to amend these Terms at any time. In the event of any amendment, the Company will notify users of the revised Terms by announcement on the official website (https://www.oen.tw/) (hereinafter referred to as the “OEN Website”). Users are advised to regularly review such announcements.
  2. Unless otherwise specified, the revised Terms shall take effect upon announcement. From the effective date, continued use of the Service by the user shall be deemed as having read, understood, and agreed to all revised Terms. If the user does not agree to the revised content, the user shall not use the Service, and the Company may terminate the contract without any obligation or liability for compensation.

Membership Registration Terms

  1. The Company provides the Service only to natural persons and legal entities. Users must be at least 18 years old and have full legal capacity, or be a legally registered entity or organization, to register as a member of the OEN Website and use the Service. If a user does not meet these requirements (e.g., is not fully legally competent or uses a false identity), the Company may terminate the Service and claim damages, and the user shall bear all related civil, criminal, or administrative liabilities. (Reference: Civil Code Article 83)
  2. When applying for membership, users must provide accurate information and documents as required by the Company. To access all features of the Service, members must complete verification as specified. The Company reserves the right to approve or reject membership applications at its sole discretion.
  3. The Company may reject membership if:
    1. Applying under another person's name;
    2. Providing false information during registration;
    3. Unclear email address;
    4. Previously suspended for violating the Terms or other policies;
    5. Other conditions not meeting registration requirements.
  4. Members must ensure all provided information is correct and up-to-date, and may not register under another person's name. If information changes, members must update it promptly. Failure to provide or update information, or providing incorrect information, may result in suspension or termination of the account without prior notice.
  5. Registration and login are completed via SMS and/or email verification codes. Members must complete registration and login within the validity period of the code; otherwise, a new code must be requested.
  6. Each account is for personal use only and may not be transferred, assigned, or inherited. Members wishing to discontinue use must apply for account cancellation. Members are responsible for safeguarding account information and verification codes, and may not disclose them to others. All transactions using the account are deemed to be performed by the registered member.
  7. If a member suspects unauthorized use of their account, they must immediately notify the Company and apply for account suspension. The Company may suspend the account and related payment activities until the issue is resolved. The Company is not liable for any compensation due to such measures. If losses result from the member's negligence, the Company is not liable. The Company may require supporting documents (e.g., police report, affidavit, ID) to process complaints or restore account access.
  8. Losses occurring after account suspension are borne by the Company; losses before suspension due to the following circumstances are the member's responsibility:
    1. Applying under another person's name;
    2. Failing to safeguard account/password;
    3. Providing account/password to others;
    4. Not using security mechanisms provided by the Service;
    5. Other intentional or grossly negligent acts by the member.
  9. The Company may provide members with service information via SMS, email, or phone.
  10. The Company may, at its sole discretion, terminate or restrict account or Service access, or delete all or part of account data, for reasons including but not limited to inactivity, court or government orders, Service discontinuation, technical or security issues, fraud, or violation of the Terms.
  11. Upon account cancellation or Service discontinuation, the Company is not obligated to back up any account information. Members should regularly back up their own data. The Company is not liable for any damages or compensation.
  12. The Company is not responsible for any losses caused by the member's negligence or other reasons not attributable to the Company, including but not limited to allowing third parties to access the account, not following instructions, or device compromise.

Service Content

  1. “The Service” includes:
    1. “Online Payment Service”: Users may donate or pay funds to recipients (as defined below) via the OEN Website, and the Company will transfer the funds to the recipients. Recipients include, but are not limited to, individuals or groups engaged in election or political activities, religious organizations, educational, cultural, public welfare, or charity organizations, and other event organizers.
    2. “Interactive Service”: Users may interact with recipients via dedicated recipient pages on the OEN Website, including viewing real-time information, sending messages, posting content, participating in events, selecting rewards (or purchasing charity goods), and tracking logistics.
    3. “Other Services”: Services other than “Online Payment” and “Interactive Service,” including but not limited to “Platform Service,” “Logistics Service,” and member profile management.
  2. Users acknowledge and agree that the Company may temporarily or permanently suspend or modify the Service content at any time without prior notice or liability.
  3. Users warrant that they will ensure the legality of their use of the Service and will not violate any laws or public order (including but not limited to the Political Donations Act, Charity Fundraising Act, and other applicable laws). The Company is not obligated to proactively verify legality but reserves the right to do so. If a user violates laws or public order, the Company may refuse or suspend the Service and claim damages.
  4. When using the Service, users agree to:
    1. Not sublicense, transfer, assign, or rent the Service to third parties, incorporate the Service into your own products or services for uses beyond the scope authorized by the Company, or use it outside the authorized scope unless otherwise agreed;
    2. Safeguard account information, including passwords and permissions, with the duty of care of a prudent administrator, to prevent data leakage;
    3. Not modify, reproduce, copy, or reverse engineer any part, function, or process of the Company's products or services;
    4. Not use the Company's products or services to develop competing products or services;
    5. Not disclose information about the Company's products or services to third parties without the Company's prior written consent;
    6. Not use the Company's products or services for illegal purposes, including but not limited to infringement of others' rights, property rights, privacy rights, intellectual property rights, violation of criminal or administrative laws, or assisting others in committing crimes;
    7. Make payments within the agreed time limit according to the payment process with the Company;
    8. Ensure the legality, accuracy, timeliness, and authenticity of content provided to the Company, warrant that you have lawful rights to such content, and that its provision does not infringe the rights of any third party or violate any law;
    9. Strictly comply with the Company's usage policies, including these Terms, the Privacy Policy, Service Agreements, and any other rules, policies, or agreements as may be updated from time to time, and you shall regularly review such updates.
  5. When using the “Online Payment Service,” users agree to:
    1. Understand that any legal relationship arising from donations or payments is between the user and the recipient. The Company only provides the payment platform and will assist in dispute resolution but is not obligated to pay disputed amounts.
    2. Understand that the Company is not a bank or financial institution. The Service only accepts funds on behalf of users and transfers them to designated recipient accounts. All funds are kept in a trust account at SinoPac Bank, separate from the Company's operating funds, and used only as instructed.
    3. Understand that all user operations are processed in real time or in batches. Unless the Service provides a withdrawal or modification function, transactions cannot be withdrawn or modified once confirmed. Any disputes must be resolved with the relevant authorities or recipients.
    4. Ensure that the registered email is active and regularly checked. The Company will notify payers of payment details by email, but actual processing is based on system records. Payment details can be checked online at any time.
  6. When using the “Interactive Service,” users agree to:
    1. Members are solely responsible for interactions with other members or recipients. The Service cannot verify the authenticity or accuracy of all posted information. Members must exercise judgment. Any disputes or damages are the user's responsibility.
    2. By subscribing to recipient information, members agree that recipients may collect, process, and use personal data (including but not limited to name, date of birth, ID number, family, occupation, contact information, financial status, social activities) for promotional purposes via SMS, email, or phone.
    3. The Service only provides a platform for recipients to display rewards or charity goods. The Company is not responsible for production or logistics. Any questions about quality or delivery should be addressed to the recipient.
  7. If a user violates these Terms, the Company may suspend user privileges and claim damages. In serious cases (as determined by the Company), the user agrees to pay punitive damages equal to three times the total purchase amount.

Member Conduct Guidelines

  1. The Company does not pre-screen or review content (hereinafter “Submitted Content”) posted or privately transmitted by members. The authenticity, legality, timeliness, and completeness of such content are the sole responsibility of the provider.
  2. The Company may, at its sole discretion, refuse or remove any Submitted Content that violates laws, public order, third-party rights, or these Terms, and may suspend or terminate the member's access without prior notice.
  3. If the Company suspects illegal activity, it may lock the member's account and cooperate with authorities for investigation.
  4. The Company may disclose account information and Submitted Content to government or judicial authorities as required by law or for the following purposes:
    1. To comply with laws or government requests (including judicial or police investigations, financial supervision, etc.);
    2. As necessary to provide the Service;
    3. To prevent significant harm to others' rights;
    4. To prevent imminent danger to life, liberty, rights, or property.
  5. If a member fails to follow these Terms or instructions, the Company may refuse to provide the Service and is not liable for damages.
  6. Members may not use the Service to infringe others' rights or for illegal purposes. The Company may refuse service and the member is liable for all damages. Prohibited conduct includes, but is not limited to:
    1. Uploading, posting, or transmitting defamatory, threatening, offensive, obscene, false, or illegal content;
    2. Infringing others' reputation, privacy, trade secrets, trademarks, copyrights, patents, or other rights;
    3. Violating confidentiality obligations by law or contract;
    4. Impersonating others;
    5. Uploading or spreading viruses or malicious code;
    6. Forging message sources or interfering with transmission;
    7. Interfering with or disrupting the Service or related networks;
    8. Engaging in activities that may harm the Service system or data;
    9. Stalking or collecting others' personal information;
    10. Other inappropriate conduct as reasonably determined by the Company.
  7. Upon account cancellation, these Terms are terminated, but the member remains liable for any breaches or damages during use, and the Company may retain relevant information.
  8. Members may not attempt to circumvent or destroy any usage rules of the Service. Unauthorized reproduction, distribution, or public display of any part of the Service is strictly prohibited.

Handling Payment Errors

  1. If a payment error occurs due to reasons not attributable to the member, the Company will assist in correction and provide necessary support.
  2. If a payment error occurs due to the Company's fault, the Company will correct it immediately upon discovery and notify the member by phone or email.
  3. If a payment error occurs due to the member's fault, the Company will provide necessary assistance after notification, but is not liable for any resulting damages.

Limitation and Exclusion of Liability

  1. The Company makes no express or implied warranties regarding:
    1. The Service will meet members' needs;
    2. The Service will operate uninterrupted;
    3. Data will be transmitted, processed, stored, and backed up securely and accurately;
    4. Errors will be detected and corrected promptly;
    5. Transmissions are authorized and unaltered;
    6. Any services, information, or materials obtained will meet expectations;
    7. The OEN Website is free from defects or errors.
  2. The Service is subject to network connectivity. The Company is not liable for damages caused by technical failures, power outages, or other factors beyond its control.
  3. The Service may link to third-party websites or services. The Company is not responsible for their content and does not endorse or have any connection with them.
  4. Users agree that all data records during use are based on the Company's database. In case of disputes, such electronic data shall prevail.
  5. The Company is not liable for force majeure events, including natural disasters, war, disease, strikes, riots, government intervention, communication issues, hacking, infrastructure failures, or other unforeseeable events.
  6. Users acknowledge that the Service is deemed complete once provided and may not request refunds.
  7. The Company's liability for damages is limited to the amount received from the user.

Service Suspension or Interruption

  1. The Company may suspend or terminate the Service without compensation in the following circumstances:
    1. Maintenance or unexpected failure of computer or communication equipment;
    2. Relocation, replacement, upgrade, or maintenance of equipment;
    3. Actions by third parties or other reasons beyond the Company's control;
    4. Requests from financial or law enforcement authorities;
    5. Evidence of money laundering, fraud, or illegal activity;
    6. Funds seized by court order or prosecutor's order;
    7. Submission of false identity information;
    8. Natural disasters or force majeure;
    9. Business considerations, including mergers or dissolution.
  2. Service suspension or failure may cause inconvenience, data loss, errors, or economic loss. If not attributable to the Company, the Company is not liable for damages.

Intellectual Property Protection

  1. All content on the OEN Website, including works, images, files, information, data, programs, layout, structure, design, and Submitted Content, is owned by the Company or other rights holders. Users are only authorized to use it within the scope authorized by the Company.
  2. No one may use, modify, reproduce, broadcast, adapt, distribute, publish, reverse engineer, decompile, or disassemble without prior written consent. Violators are liable for damages, including legal fees.
  3. The Company does not claim ownership of Submitted Content, but users grant the Company a permanent, irrevocable license to use it for marketing and commercial purposes, including reproduction, distribution, public display, editing, translation, and linking to the user's name.
  4. The Company is not obligated to compensate users for use of Submitted Content and may remove any content at any time.
  5. Users must own all rights to Submitted Content. If infringement occurs, users are liable for damages to the Company, including legal fees.
  6. If any user believes their intellectual property rights are infringed, please provide:
    1. Correct name and contact information (to be provided to the accused);
    2. Proof of intellectual property ownership;
    3. Description and evidence of the alleged infringement.

Confidentiality and Personal Data Protection

  1. Members must keep transaction information, counterparties' data, and non-public service information confidential, unless otherwise required by law. Breach of confidentiality may result in termination and liability for damages.
  2. Members must keep transaction information confidential and may not disclose it except as necessary to complete the transaction. Damages caused to counterparties or the Company are the member's responsibility.
  3. Members may not provide false personal data, create false identities, or impersonate others. The Company may terminate the Service and claim damages for any resulting losses.
  4. When registering or using the Service, the Company may collect personal or other data. All data is used only for the specified purpose in accordance with the Personal Data Protection Act and related laws. For details, please refer to the Privacy Policy.

Information Security

  1. Information Security Certification Number: ISO 27001.
  2. The Company and members must each ensure the security of their information systems. Except for major faults attributable to the Company, the Company is not liable for damages.

Use of Electronic Documents

  1. The Company and members agree that electronic documents have the same effect as written documents.
  2. Members agree that all actions and consents on the Service are recorded with account, IP, and time, and are legally binding.
  3. All content published or amended under these Terms is agreed to online. If members have any doubts or objections, they should stop using the Service. Continued use is deemed acceptance.

Governing Law, Jurisdiction, and Miscellaneous

  1. Members may terminate the Service at any time. Upon termination, members may withdraw undisputed funds after deducting outstanding fees and bank charges.
  2. The Service is provided as is. The Company reserves the right to add, remove, or change any system or function.
  3. If any part of these Terms is deemed invalid or unenforceable, the remainder remains effective.
  4. These Terms, the Privacy Policy, and related rules are governed by the laws of the Republic of China (Taiwan). Any matters not covered shall be handled in accordance with applicable laws and regulations.
  5. Disputes arising from the Service or these Terms shall be subject to the jurisdiction of the Taipei District Court, unless otherwise specified by law.
  6. Section headings are for reference only and do not affect interpretation.