Question 1

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes! You can change your plan anytime from your dashboard. Upgrades take effect immediately, and downgrades apply at the next billing cycle.

Question 2

How are transaction fees calculated?

Accepted Answer

Transaction fees are charged as a percentage of each transaction amount. Different plans offer different rates. Contact our sales team for details.

Question 3

Is there a free trial?

Accepted Answer

The Starter plan is free forever. Growth and Enterprise plans come with a 14-day free trial so you can explore all features.

Question 4

Does applying cost anything? How are OEN platform fees calculated?

Accepted Answer

Depending on the industry and service model, we charge an activation fee and monthly fee starting at NT$0, plus a single-layer payment processing fee. Exact rates vary by plan, with the lowest at 2.8%. See the pricing plan page for details.

Question 5

Why are there different monthly and payment fee plans?

Accepted Answer

Our pricing is tailored to each field's operating cycle and business model. For example, elections are short-term projects, so candidates pay a higher monthly fee in exchange for flexible contract terms; creators may start with unstable income, so we offer a zero-monthly-fee, higher-fee sharing model that helps us share risk and implement 'pay only when you earn.' Standard merchants get balanced rates, while nonprofits receive dedicated discounts.

Question 6

Who is OEN Tech's service best for?

Accepted Answer

If you need to manage fans, supporters, or members, it's a great fit! Nonprofits need dues, donations, and receipt issuance. Creators, performers, and KOLs need ticketing, merch sales, and paid fan clubs. Brands and instructors need storefronts, course registration, and subscription-based memberships. Candidates and political teams need compliant political fundraising and mobilization.

Question 7

There are many store builders and ticketing platforms on the market. Why choose OEN?

Accepted Answer

Because OEN is one of the few all-in-one platforms that supports mixed commerce. You don't need one platform for events and another for products; supporters can buy products and tickets in the same cart, maximizing order value while centralizing ticketing, donations, and product sales in one place.

Question 8

I'm just an individual creator/freelancer and don't have a company registration. Can I apply?

Accepted Answer

Absolutely. OEN Tech supports applications under an individual name. As long as you prepare your ID and bank account, you can access enterprise-grade payment tools after review, including credit cards and convenience-store payment options, so fans can support you with confidence.

Question 9

What's the difference between 'Oen Payment' and the OEN platform?

Accepted Answer

The OEN platform gives you a dedicated one-stop page with built-in payment integration, ideal for fans browsing products, signing up for events, supporting you, and reading articles online. Oen Payment is a mobile app that turns your phone into a card reader, ideal for in-person events, markets, and meetups. Tap the customer's card with your phone to collect payment without renting a traditional terminal. One account can manage both services and all bookkeeping centrally.

Question 10

Can I only apply for payment integration for my own website without using the OEN platform?

Accepted Answer

Absolutely. OEN payments use Visa Cybersource, a world-class secure payment architecture, with strong fraud detection, concise API documentation, and our industry-first MCP conversational integration guide, so you can quickly enable secure, stable payment service without downtime.

Question 11

I'm concerned about information security. Is it safe to collect payments with you?

Accepted Answer

Security is our highest priority. OEN Tech is certified under PCI DSS Level 1 and ISO 27001, and we carry NT$10 million in personal data liability insurance. Payment data and card information are protected with bank-grade encryption.

Question 12

Can OEN Tech help issue invoices on my behalf?

Accepted Answer

Yes. Our platform can help merchants automatically issue invoices to users, saving you tedious administrative work.

One platform for everything you need

All-in-one platform

CRM & member engagement

Fundraising & tipping

Payments & collection

Accounting & operations

Commerce & ticketing

Every kind of organization gets more done with Oen

Nonprofits

Businesses / Individual merchants

Political candidates

Creators

Need just one feature? We have standalone products too

Tap to Pay

Payment Platform

Collect Link

Custom Project

Frequently Asked Questions